Author: Ellevo

My demand for help desk grew: And now?

Initially, a small team within your company was assigned to the help desk. With open registrations, these professionals remotely assisted applicants, ensuring the configuration of e-mail, solving system or printer failures, and other IT-related demands. However, with the growth business, this kind of task can become complex and…

Three tips to optimize your SCC control

For an efficient Shared Services Central (SCC), it is necessary to establish some local control actions, be it physical or online. A SCC is use to manage company’s employees activities or even manage customer attendance. Among the benefits, is the information control, team productivity management,…