We have already told in the blog about the importance of the relationship with the 5.0 customer. And in the Help Desk this concept also applies. Even in users support inside the company or customers, it is fundamental to value services by quality, with agility,…

Did you know that more than just a new technology, the chatbots (attendance robots) are essential for companies to attend customers 5.0? In this post, you will understand how the new consume relations also affects your company. See how the cognitive intelligence will begin a…

Listen to the customer is fundamental for the success of any company. It is a secret for nobody, but few institutions are working with market research in the moment to optimize the work, do improvements or launch new products. So, we have highlighted here three…

The company processes organization brought the development and control of goals beyond commercial department. Nowadays, client attendance sectors, human resources and even communication area count on defined deadlines and periodic goals. Inside this reality, how can you do goals management efficiently? We have listed below…

The Service Level Agreement, or SLA, is commonly used in the moment of job hiring of a technology company. With it, both parties can define clearly not only the project goals, but also the deadlines and metrics that should be done. They are very usual…

The term is increasigly usual in brazilian companies’ routines. And many segments are felling the impacts of Industry 4.0. In this new business model, the technology is the main ally for productivity gains and market share. Many solutions are becoming frequent in production routine and…