CAR & PARTS INDUSTRY
Companies in this space have a large operational contingent in multiple locations, in addition to complex production processes and supply chain.
These characteristics impose the need for areas such as HR, IT, Maintenance and Purchasing to be extremely agile and standardized, in order to support the continuity characteristics of the sector. With Ellevo, all of this is possible.
Ellevo helps companies like Renault, Nissan and Mitsubishi in their challenges of efficiency, continuity, transnationality and administrative agility.
“We managed to reduce unit time, rework, and achieved a reduction in conflicts. Our productivity gain was approximately 30%. Ellevo Platform meets all our current needs, it is very easy to implement and user friendly.”
René Fantini – SSC and IT General Manager – Renault
The Renault-Nissan Alliance is a strategic partnership between Renault, headquartered in Paris (France), and Nissan, headquartered in Yokohama (Japan). Together, the companies sell 1 in 10 cars sold worldwide. Strategic partners since 1999, the two companies sold 8.5 million vehicles in approximately 200 countries in 2015.
To reduce costs and improve operational quality, the company decided to implement a SSC using a service management tool. Before using the Ellevo platform, Renault managed demands via e-mail and did not have any control about tasks and SLAs. With manual processes, and without defined SLAs, customer expectations and the SSC self-evaluation clashed . “To implement the SSC, we sought a service management tool where we could implement the end-to-end process and measure individual management”. – Rene Fantini.
The benefit: after approximately 6 months of implementation, Renault was already running all the processes within the Ellevo platform and heading to optimization phase. As of 2017, the company has approximately 50 attendants and almost 6,000 applicants. According to Fantini, Renault-Nissan optimizes processes and saw a raise of 30% in productivity. They managed to reduce service time, rework, demands and internal conflicts.