According to a survey by Confederação Nacional da Saúde (National Healthcare Confederation), Brazil has more than 4,000 hospitals only in the private sector. This means that the segment focuses on Brazilian health and the internal management of hospital processes should be noted when it comes…

Performing good customer service in the area of technical support, CSH, or even for meeting the internal personnel needs is essential. As well as ensuring more agility for solving possible problems, the right orientation and use of the best solutions also guarantee customer loyalty. But…

Education is a steady growing market that also aims for best practices to ensure operational sustainability and well-structured processes. That is where the use of SSC in the field of education comes in. It is more and more common for large education networks to rely on…

A key strategy for most Brazilian companies is to make the most out of the December holidays to fulfill the team’s vacation scheduling. At this time of year, it is quite common that there should be a sharp drop in demand in many sectors, except trade. Industries…

Brazil is currently one of the world’s major players in the cosmetics market segment. One of the top 20 brands in the world is Brazilian and according to Euromonitor International, the sales in the beauty and personal care industry reached R$109.7 billion in 2018. Ever-expanding…

Managing resources and ensuring excellent service to an even more well-informed and demanding public are just some of the challenges addressed by the hospital management. In this segment, quality is essential and to focus on core business is the only way to achieve high-performance results….

Customer relationship is a challenge for companies since all times. But the technological evolution, in combination with a new consumer culture and a new way of life make customer service an even more central point for business success. This statement is quite clear in several…

More and more present in software development sectors, agile management is also gaining ground in HR departments. Finding out information for adopting this methodology and helpful tips for its use in business are easily accessible among us. But is it possible to adopt agile management in…

More than following up on the team working, having an external customer service management is crucial to enable companies to visualize costs, carry out collections and measure the quality of their deliveries. So, your company needs an efficient modus operandi to eliminate common field failures,…

For some time Artificial Intelligence (AI) has been stepping out of the role to gain space in the routine of corporations. What seemed almost impossible doing at the beginning of the century today is already common in many companies, including small and medium-sized businesses. A…

Digital transformation is the organizational change that uses digital technologies and management models to improve the performance of the organization and the customer experience. A few days ago I was asked, “why am I not reducing the costs and why the efficiency of my processes…

In November, the city of São Paulo will host the Welcome Tomorrow, an event that promotes a broad discussion on mobility, technology, and purpose at national level. There will be eight stages, 300 exhibitors and startups, 250 global speakers who will bring up a series…