See what some of our customers have to say.
At the same time that the incidents occur, they are terminated with greater speed because there is already a service flow in the team.
Francisco Lima – Business Systems Analyst – GRSA
GRSA creates service flow with the Ellevo System..
After the implementation of the CSC along with the Ellevo System, there was an improvement in terms of the service performance, and, consequently, improvement in results, with a 40% increase in terms of employee productivity.
Computécnica now has evidence of the activities of its employees with the Ellevo System.
With the new forms of registration of the Ellevo System, Computécnica started to have the evidence of the activities and the possibility of auditing activities, which enabled the extraction of the numbers and indicators of the internal activities and the care management model.
Ellevo has fully supported us throughout the implementation process. Based on the knowledge of the consultants, there was the transfer of some guidelines resulting from expertise in other deployments that helped us a lot.
Valdecy Longo – Project Manager – Computécnica
Vicunha Têxtil optimizes service time with the Ellevo System.
With the deployment, the company opted for the 3-Hour First Answering Service SLA, thus generating a significant improvement in terms of the service provided to internal customers. Currently all metrics and results of the areas are based on data extracted from the Ellevo System, as well as the definition of goals and indicators.
Currently we use the Ellevo System in 10 areas of the company, such as: IT, Product Engineering, Technical Assistance, Contracts, General Services, Sample Request, HR, Supplies, Engineering and Projects. The next areas where it will be used are: Legal, Communication and external customer requests.
José William Silvério Costa – Systems Analyst – Vicunha
Learn how Poliview has improved customer relationships with the Ellevo System.
Today, with the Ellevo System, the answers are sent quickly, since one of the main improvements was the control of the demands and consultation of previous history through calls and tasks. Another great benefit for the company was the deployment of the Contudo module (VoIP, chat and remote access) that provided a better interaction with customers, increasing assertiveness.
Currently, at Poliview, all departmental management reports are based on Ellevo System data.
Ronaldo Marcelo Pena – Development Manager – Poliview
FIESC manages more than 5000 monthly demands in the Ellevo System.
At first, it was possible to identify the increase in productivity and efficiency through the management of resources with the Ellevo System. Other benefits provided by the system were the gain in terms of management, process automation and demand management.
We have established a relationship of trust with Ellevo; we know who to turn to in order to facilitate our day-to-day processes.
Josley da Costa – Process analyst – FIESC