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Internal management in hospital processes: how to do it
According to a survey by Confederação Nacional da Saúde (National Healthcare Confederation), Brazil has more than 4,000 hospitals only in the private sector. This means that the segment focuses on Brazilian health and the internal management of hospital processes should be noted when it comes…
5 customer service challenges and how to face them
Performing good customer service in the area of technical support, CSH, or even for meeting the internal personnel needs is essential. As well as ensuring more agility for solving possible problems, the right orientation and use of the best solutions also guarantee customer loyalty. But…
SSC in the field of education: find out the benefits to unify activities in this area
Education is a steady growing market that also aims for best practices to ensure operational sustainability and well-structured processes. That is where the use of SSC in the field of education comes in. It is more and more common for large education networks to rely on…
5 tips to streamline the vacation programming of your team
A key strategy for most Brazilian companies is to make the most out of the December holidays to fulfill the team’s vacation scheduling. At this time of year, it is quite common that there should be a sharp drop in demand in many sectors, except trade. Industries…
4 technological advantages in the cosmetics industry
Brazil is currently one of the world’s major players in the cosmetics market segment. One of the top 20 brands in the world is Brazilian and according to Euromonitor International, the sales in the beauty and personal care industry reached R$109.7 billion in 2018. Ever-expanding…
The use of automation to face four challenges in hospital management
Managing resources and ensuring excellent service to an even more well-informed and demanding public are just some of the challenges addressed by the hospital management. In this segment, quality is essential and to focus on core business is the only way to achieve high-performance results….