CONSUMER PACKAGED GOODS
The dynamics of the consumer goods sector is dictated by the speed of change, seasonality and fashions. Reflecting this reality, the internal areas of companies in the segment seek to create competitive advantages in terms of agility, costs, quality of service and integration, in order to meet the increasingly demanding wishes of consumers.
Ellevo systems were created for Customer Centric organizations.
Ellevo helps companies like Vicunha, Natura and Refrescos Bandeirantes in their challenges of delighting, serving quickly and being extremely flexible.
“We currently use the Ellevo Platform in 10 areas of the company, namely: IT, Product Engineering, Technical Assistance, Contracts, General Services, Sample Request, HR, Procurement, Engineering and Projects. The next areas to use are: Legal, Communication and requests from external customers.”
José William Silvério Costa – Systems Analyst – Vicunha
Vicunha Têxtil optimizes service time with the Ellevo Platform.
With the implementation, the company opted for the 3-hour First Response SLA, thus generating a significant improvement in the service to internal customers. Currently, all the metrics and results of the areas are based on data extracted from the Ellevo Platform, as well as the definition of goals and indicators.