The Catarinense Company, in partnership with IBM in Watson’s Artificial Intelligence project and counts on an applied solution to the Help Desk, Service Desk and Shared Services processes. 


With more than 750 clients and 1 million users, the platform that was developed to support the management and attendance control, processes and services, comes to its 6th version. Among the news, the release of a mobile option, available through the APP to Android, iOS and Chatbot. The organization has invested in process automation by the Artificial Intelligence, and the technology was developed through IBM’s Project Watson, a company in which Ellevo partnered in the beginning of 2007.

Pioneer in Shared Services Management in Brazil, the Ellevo Platform is 11 years in the market. It processes more than 300 thousand calls and manages more than 80 thousand e-mails per month.

With the solution, the companies are able to control internal tasks, measure teams productivity, improve the attendance, ensures Help Desk agility, communication between the subsidiaries  and record of demands made by different departments like IT, Support, HR, Facilities, Financial, Administrative, Supply, Commercial, Marketing, Customer Service Center and Ombudsman.


Companies that used the Ellevo Platform, like the Renault-Nissan alliance, celebrated the reached results supported by the solution. The multinational company manages 5 thousand calls per month, answer 97% of the demands on time, and the productivity rose 30% after platform’s implementation.


Other clients had national recognition like Bunge, a global food and agribusiness company that uses Ellevo Platform’s Cloud version. The company was among the best SSC of 2016 and 2017. The award, presented by the biggest and consolidated initiative segment in the country, the ABSC – Associação Brasileira de Serviços Compartilhados.


With about 40 thousand employees, the GRSA could decentralize their governance model and became more efficient, after the implementation of Ellevo Platform Shared Services Center. With a high satisfaction level about 98%, the organization could improve the attendance flow and reduced the phone attendance about 23% in the first year of SSC, and also improved their productivity in 40%.