Complete, enterprise-grade solution for Customer Service, Process Automation and Shared Services Centers
Process automation- Custom Integration Builder
- Centralizes data
- Supports 15+ languages
- Mobile app included
- Omnichannel capabilities
Discover how Ellevo can make a difference in your business
More than facilities, the Ellevo platform provides SECURITY and PROFITABILITY for the business
No business is like another. Even within a corporation, each branch has its own peculiarities. One of the great differentials of the Ellevo Platform is its flexibility and ease of integration with different systems. Highly configurable, all platform modules and functionalities fit the processes within a company.
Corporate management has faced problems such as:
- Loss of data and knowledge
- Too many channels to manage
- Human error
- Turnover
- Lack of means to transfer knowledge quickly
- Rework
- Unnecessary expenses
- Task and time management
Processes management and technology for automation have contributed to optimization, continuous improvement and cost reduction. By automating processes, one can have full control of storage, access and analysis of everything generated, from start to finish, in a single data pool, which can be accessed whenever necessary, enabling data-driven decision-making, in addition to ensuring the transfer of knowledge: Even if a professional is dismissed, a new employee can easily assume their duties, as everything is managed through one system.
Processes get efficient and predictable because automation, ensuring process integrity. Each routine can be improved, spending less management. People need to free their time and dedicate themselves to important and innovative tasks to enable the strategic advance of the business. Ellevo will help your company into this journey.
About the Ellevo Platform
Features
Multi-Languages
15+ languages supported.
Mobile App
iOS and Android native app to enable you to do your job any time, anywhere.
Knowledge Base
Keep knowledge of solutions for known errors, streamlining the service process and optimizing customer satisfaction.
Chatbot
Virtual agent with cognitive capabilities, available 24 hours a day.
Approval Workflows
Allows the manager to approve all transactions ensuring efficiency in operations.
Analytics
Rreal time metrics tracking of each sector.
Satisfaction survey
Through personalized forms, the satisfaction survey generates accurate metrics for your management.
Service Portal
Your own customer service website, where requesters can open new tickets, communicate and track their requests
Customer Service Management
Custom, automated and integrated ticketing, task and time management system
Contracts
Manages contracts, SLAs, service terms and consumption of services directly through the ticketing system
Inventory / Asset Management
Control IT and non-IT assets, managing maintenance and licenses, enabling total cost control and transparency
Dynamic Forms
Build custom forms with mutiple data types and real time queries, both within Ellevo Platform or through APIs
Service Integration
Integration building and management tool to connect the Ellevo Platform easily through Rest, SOAP, webhooks and other common integration protocols
Change Management
Monitors and controls change processes. Allows you to automatically generate actions for each step of the process, meeting ITIL best practices.
Online Chat and Remote Access
Online chat and remote access tool to empower support
Process Automation
Custom automation builder that enables event-listening and time-based triggers
Configuration Management
Allows radial and adjacent graphical view of CI’s with dynamic registration of relationships. It integrates Inventory and Change Management functionality, meeting ITIL best practices.
Email Management
All input and output of information via email is recorded on the platform, preventing the loss of information. With shared corporate emails, no message is lost or forgotten.
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