Ellevo releases chatbot of Ellevo platform for mobile version
From now on all features of the application, such as opening and searching tickets, can be used by the app
Another feature of cognitive intelligence is available for mobile version users of Ellevo platform, focused on customer support management, services and processes. From now on, chatbot can also be accessed via app.
“By using the mobile version, companies boost agility on opening tickets, consulting tasks and other features already present on the desktop application,” says Clayton Lourenço, Ellevo’s expert in artificial intelligence.
Application based on machine learning, according to the expert, is constantly evolving and enables informal language for communication with users.
Among the features of the Ellevo chatbot, there are the options of opening, listing, reopening and searching tickets, recording of procedures, and priority request. The feature is available in version 2.3.0 of Ellevo platform app.