HELP DESK AND ITSM
The development of ITIL in the 80s, established a new standard of good practices in the management of IT services.
Through this methodology, technology departments find ways to optimize internal and supplier service levels, change management, asset control and structured communication management, aspects that, according to global studies, represent 80% of the company’s time and IT efforts
Adopt an ITIL-compliant IT through Ellevo systems and reach the next level of maturity!
Contracts can be registered for each customer in order to control the hours consumed according to the contracted service. In addition, it allows you to generate reports and control hours and assets
IT Assets Management
Enables you to have control over all your company’s assets, with data on maintenance, usage and licenses. Take control total of expenses, location, licenses, status and activities related to assets
In order to meet the best ITIL practices, you will need to monitor and control the change processes carried out. Manage changes, boards, risks and automatically generates actions for each step of the process.
Manage the relationship between all configuration items. Radial and adjacent graphical view of CI’s with dynamic registration of relationships. Integration between Inventory and Change Management functionalities, meeting ITIL best practices.
Ticketing and Tasks
Manage your tickets and tasks in a customized solution for your business. Connect your processes and control your team with a Platform that follows your growth.
SLA and Reporting
Track activities, response deadlines and task due dates with complete visibility through analytics reports.