Internal management in hospital processes: how to do it
According to a survey by Confederação Nacional da Saúde (National Healthcare Confederation), Brazil has more than 4,000 hospitals only in the private sector. This means that the segment focuses on Brazilian health and the internal management of hospital processes should be noted when it comes to the management of such business.
It is through management that it will be possible to organize the work routine, keep effective communication between departments flowing, find and fix bottlenecks, and create strategies for business optimization.
In this post, we will talk about how to make good internal management of hospital processes with technology support. Check it out:
Efficient internal communication
The first issue that needs to be analyzed when it comes to healthcare management is that there are several independent sectors but all interrelated into this business. For example, the pharmacy of a hospital receives demands from several other sectors and needs to be very well managed. Relying on a platform for managing requests will be fundamental to follow the distribution of medication, consumption history, those responsible for requests/withdrawals, and investment control.
Without good communication, many of these inputs may end up being wasted or even scattered on a day by day work, causing high costs to the hospital.
Hospital management also needs to take into account the specificities of each sector. The hospital admission unit is different from the emergency, which has many special needs compared to laboratory tests units.
Keeping transparency in the communication will be essential so that each area will be served properly within the expected time. Leave requests, for example, should be managed accurately to avoid workload or lack of professionals.
In this scenario, centralizing requests in a shared services center is a very positive and strong strategy.
More than a patient, the healthcare system user is also a customer. In the private system, keeping good service is the best way to achieve its goals. A good practice in hospital management aimed at customer service is to give them more autonomy.
A corporate portal to schedule appointments and exams or access results of medical examinations makes a difference which avoids overloading the telephone or face to face service.
Technology for efficient hospital management
Finally, the healthcare industry has been developing not only in solutions and care but also in management tools. Using service platforms, such as Ellevo, with management software makes it easier, for example, to access and control requests between departments.
Rather than giving the patient comfort and quality, the hospital needs to be concerned about remaining economically sustainable to continue its activities. Reducing bottlenecks with the support of technology is much-needed and urgent action.
How is the digital transformation in your area? Find out how we can help you streamline your hospital management with technology support by clicking here.