Shared Services Center Management

Solutions for


The Shared Services Center is an unit within an organizational architecture concept developed by global companies in the late 1980s and early 1990s, which consists of centralizing and consolidating administrative activities in a dedicated department, which helps to eliminate redundancies, standardize processes and reduce costs.

The IT, Finance and HR functions were the first to adopt the Shared Services paradigm, followed by Purchasing, Legal, Marketing processes. With the success all over the world, more and more companies and areas are identifying the advantages of spliting operations and strategy. This is leveraging and causing the overall adoption of SSCs in Brazil. Recent studies indicate that more than 500 SSCs are in operation in the country.

Ellevo is a pioneer in the technology for SSCs in Brazil, developing specialized systems to support the first Brazilian Shared Services Centers over 15 years ago.

The Ellevo Platform supports:

Key Processes

Process Management for


In the context of digital transformation, the IT area has been strengthening and becoming more strategic. Automations have gained priority, ensuring quality processes, optimizing time and reducing costs in operations.

Investment in development must accompany the IT management architecture, improving processes, workflows and approvals so that management metrics are always available.

It is necessary to ensure that areas such as: Help Desk, Service Desk, ITSM, Change Management, are able to monitor internal demands, ensuring end-user satisfaction, SLA and management by KPI’s. It is important to use ITIL compliant technology to manage resources, assets and innovations.

Ellevo Systems, based on the fundamentals of ITIL, allow you to implement solutions that manage demands, changes, configurations and inventories in a centralized manner. They provide the organization of tickets, allowing them to be opened through different channels: customer service portal, chatbot, integration with WhatsApp, Telegram and Facebook Messenger that guarantee user satisfaction by meeting deadlines in attendance!

Process Management for


HR has a new role in the corporate context. The human resources structure is changing, affecting not only the role played by the main leaders in people management, as well as the processes, methodologies, metrics and functions that have been undergoing changes. The transformations in the ways of working, such as the home office, have required a more strategic and innovative HR, in order to guarantee the physical and mental well-being of employees, the engagement of teams and the company’s financial health.

Having a tool that allows the centralization of information, control of activities and communication between departments, has become a differential for productivity gains with distance work. Automations organize demands, streamline approvals, and optimize time! In this way, HR can focus on strategic activities, contributing to efficiency, economy, and internal satisfaction.

In line with these needs, Ellevo offers systems that simplify and facilitate repetitive tasks, automate processes, streamline requests through forms and integration with ERP’s.

Ensure decision making is data-driven with accurate and reliable reports and dashboards. Keep track of information quickly from your computer, tablet or smartphone. Count on the power of technology for HR.

Process Management for


The world is evolving in an extremely agile way and to meet the expectations of innovation and competitiveness, the CFO is obliged to shorten the time taken to make decisions, from the simplest to the most complex.

Putting the company’s financial health at risk is not an option and, for the decision cycle to be shorter and more assertive, it is necessary to know in depth the points of improvement and potential of the business, whether to seek new sources of fundraising or to balance the flow and study new cost center models.

Decision making needs to be based on data, thinking about technologies that facilitate the execution of operational tasks and ensure agility in decision making cannot be optional.

Implement a tool that supports organizing the entire finance department, centralizing requests in a single ticket system with an interface to other company systems. Ensure agility and centralization of information, automate repetitive tasks and be confident that no payments are made late, as well as receipts without delay.

Process Management for


The purchasing area has been a key element in the entire production process, ensuring cost and waste reduction. It is essential to assess demand, carry out the inventory of products, control suppliers and contract services. Manual processes applied to these needs, such as the use of spreadsheets, for example, interfere with productivity, increase insecurity, the risk of loss and loss of information, in addition to not allowing the strategic management of the business and processes.

Having control and centralization of requests, automation of repetitive processes, organization of documents and traceability of processes, allows a proactive and agile management.

Ensuring strategic management without the use of technology causes difficulties in measuring results. Leverage the purchasing area, scale the volume of purchases, seek better prices, control internal and external purchasing demands, ensure process transparency, control purchase deadlines and register inventories, using Ellevo systems.

Process Management for


Marketing needs to have a strategic and assertive behavior, as well as an aligned communication with the entire company, being fast and accurate.

Technology has been a strong ally, allowing decision-making to be based on data, optimizing costs in actions and capturing targeted leads.

Having a tool that allows the organization of the marketing department and sales management is fundamental for the business strategy. Two major benefits to be pointed out: Track the consumer journey – ensuring the customer experience and allowing lead management, measuring all commercial work.

Implement an information management system, facilitating data registration, prospect control, step scheduling and feedback. Organize lead and customer information, documentation management, goals, deadlines and customer experience control; all of this with agility and always complying with the best information security practices, in addition to a reporting structure for management control.