SSC in the field of education: find out the benefits to unify activities in this area
Education is a steady growing market that also aims for best practices to ensure operational sustainability and well-structured processes. That is where the use of SSC in the field of education comes in. It is more and more common for large education networks to rely on shared service centers to streamline and manage processes.
In this post, you will check out the advantages of an SSC in the field of education and how to apply this concept with the support of technology. Find out more:
A brief overview of the education market
According to IBGE (Brazilian Institute of Geography and Statistics), the field of education continues to grow in Brazil. In the last four years, the number of companies in the sector has been from 1.3 million to almost 1.8 million – an increase of 37.5% in the period. One of the reasons for this good moment is distance learning.
According to the Higher Education Census published in 2016 by Inep (National Institute for Educational Research and Studies), there are already nearly 1.5 million college students doing DL. This is a worldwide trend: a survey by Forbes magazine shows that the e-learning market in the US to bill $ 325 billion by 2025.
The advantages of SSC in the field of education: three key points
One challenge for managers in this area is to have unified management when, in most cases, there are more than one unit and students from different regions of the country. Keeping records updated and offering easy access to services provided by the institution is essential for profitability and loyalty of the student, who is also a customer and a key piece of this business.
With a shared service center, several areas of the business are managed in a single environment. To simplify, a management platform that guarantees the SSC digitization eases the access to records, activities, and services. Requesters and agents will have a reliable history of requests and the company will be able to improve processes, identifying breakpoints that need to be adjusted.
In this field, it is clear, therefore, three advantages for those who use an SSC:
Toward professionalism: by eliminating the “jeitinho” (to find a way out) in the execution of processes will guarantee compliance for the company and more transparency for the customer. Thus, the company shows the market its concern with the quality of services, including its structure and routine in several sectors, from finance to supply.
Process reorganization and standardization: both customer service and internal demands are managed through a platform that controls the shared services center flows. Thus it is possible to create standard paths for performing activities and also empower the user in their actions. Access to tasks through a corporate portal, for example, allows the user to do certain actions on their own, such as emission of payment receipts and invoices, checking records and applications for activities such as additional exams, school records, and other documents. Best of all, it does not require face-to-face interaction or phone calls, and you can set a pre-determined time for each service.
Agile flows: the processes standardization is responsible for making the operational routine of an organization more agile. And it’s no different for an SSC in the field of education. Different units begin to perform in an integrated way and with more transparency. There are more control and clear roadmaps for the management of different processes, which gives more agility in deliveries. And agility, of course, means more profitability and end-user satisfaction.
Does your company already control processes with the support of an SSC? Do you know how the Ellevo platform operates within this concept? Contact our experts and find out some practical examples of how we support the educational field in improving its processes.