The use of automation to face four challenges in hospital management
Managing resources and ensuring excellent service to an even more well-informed and demanding public are just some of the challenges addressed by the hospital management. In this segment, quality is essential and to focus on core business is the only way to achieve high-performance results.
For this purpose, automation is a great ally to solve several challenges in this segment, reducing costs and creating a more efficient routine.
We list down four challenges in hospital management and how technology will help your healthcare company achieve better results.
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1-Communication between departments
One key issue in this area is the unification of management. In a hospital, whether specialized or general, large or medium, there will always have several sectors. And each one of them may end up adopting a different working methodology, which both hinders the creation of an identity for action and the consequent management. It is essential to adopt automation for hospital management if you want to ensure good communication between departments.
A platform that connects all sectors and is the main channel to the history of internal services and requests is the best way to achieve compliance. Thus, activities involving more than one sector are placed on a single and standardized environment, ensuring more transparency to the management.
Requests from one sector to another such as maintenance, supplies, HR, and finance, now can count on history, request model, response time, and unified communications.
2-Finance: unifying hospital management
Another important issue is the financial department of the hospital. Many services are charged directly in each sector. It is important to centralize these services and a good way to achieve this change is by adopting a shared service center, an SSC.
It can be physical or digital. In the second option, a cloud solution is used to unify collections, invoice issuances, and payments, leaving this kind of work to the ones in charge of the SSC. What does the company get? Cost reduction, agility, and control over finance, an overview of everything that has been done, and reliable history, which allows predicting the periods of low collection or times when the costs are higher for the organization for example.
Efficient management can, therefore, be achieved by providing scenarios for better resource use.
Another challenge related to hospital management is to provide an omnichannel service to your customer/patient. Scheduling appointments and exams, as well as checking withdrawal dates, or even accessing the corporate portal to download results is more and more necessary. Providing service through chatbots in first-level actions such as scheduling is an important advantage to health services as quality and ease in adhering are more and more requested by the population.
By the way, the use of technology in the service is important for the company to adapt itself to a new consumer profile. According to researches and insights into Consumer Healthcare by McKinsey’s 2017, 49% of respondents use digital solutions to access health services.
Among the actions are issues such as updating personal information (17%), finding out what benefits your health plans cover (15%), and identifying doctors and hospitals available to your plans (13%).
4-Internal organizational costs
Cost reduction is essential to maintain business sustainability. One aspect that can be adopted in hospital management is, rightly, to set up shared service centers, which helps to reduce costs.
An SSC brings an overview of the management of the business through the unity of processes and the creation of roadmaps for customer services. By using platforms such as Ellevo’s for the management of an SSC, the leaders can access the history of services and productivity measures, centralize processes and reduce operational work from strategic planning teams, in addition to quickly performance of the requests, such as vacation scheduling, payments and issue invoices, support service to the external customer, maintenance, and improvements.
Do you want to know more about how hospital management can be more efficient through automation? Contact us and schedule a demo.